Why does this concluding sentence not surprise me?

Why does this concluding sentence not surprise me?

“We heard from many, many people, ‘I didn’t actually read the research, but here’s what I thought about it,’” he said.

https://www.nytimes.com/2017/12/19/arts/design/holocaust-museum-syria-study.html?ribbon-ad-idx=5&rref=world/middleeast&module=Ribbon&version=context®ion=Header&action=click&contentCollection=Middle%20East&pgtype=article
https://www.nytimes.com/2017/12/19/arts/design/holocaust-museum-syria-study.html?ribbon-ad-idx=5&rref=world/middleeast&module=Ribbon&version=context®ion=Header&action=click&contentCollection=Middle+East&pgtype=article

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