Wow.
Wow. If FiOS goes out, it is a major pita to get it working again. There was an extremely brief power outage overnight Sat/Sun with the weather. It seems to have blown out the equipment at some level. No phone, no interrnet, no TV. They send someone Sun and it gets the phone and internet back. They send someone yesterday and it gets the TV partly back sometimes. They send someone today who supposedly fixes the TV, but now there's no phone. They have replaced various boxes at least 3 times, they have remotely done many things, they have said maybe they need to check the boxes and wires outside (did they?) because they can get wet inside and things freeze and thaw and get wet sometimes, they've said they need to replace all the cables inside the house (haven't because seem to have decided don't need to do that). I am not sure this is better than previous technologies at this point, because it isn't working and all the power, regular phone, regular cable stuff (neighbors) are all working and have been since Sun.
Yeah, like most telecom issues, who the technician is often seems to matter more than the underlying technology. My FiOs was great, but when it went out it was a crap shoot whether they'd fix it right or not.
ReplyDeleteYou have the newer fios probably? Where you get a fiber to a demarc on the outside, and then there is coax cable to inside with a regular cable box and a regular DOCSIS cable modem for Internet and voice?
ReplyDeleteThat thing is an architectural monstrosity, IMHO.
I'm really glad that all of the FttH in this country at least does a real fiber installation — 100M or 1000M Ethernet as a substrate for Internet and voice services and, optionally, an extra fiber that distributes a full coax signal (including DVB-C digital channels) as light on a separate fiber, if you're not in an area that only supplies IPTV.
Jasper Janssen You are correct. That was the only option when it was installed.
ReplyDeleteF-L Silver it is so structurally inelegant (and with enough separate failure points) that it offends my delicate tech support sensibilities.
ReplyDelete