So guess what.
So guess what. My Dad was in his primary provider's office on Monday. When they did exam, EKG, blood tests, etc. to clear him for surgery. The surgery coordinator and hospital for the surgery kept saying they hadn't gotten the information. Lots of phone calls back and forth under the assumption that the primary got the results and wrote an official ok to have surgery letter to go with them. Nope. Got a phone call this am that there was no such thing on record. Without it, no surgery.
Of course, after I called the insurance company earlier this week and they called the doctor's group and got him an appointment for managing the pain and disability, which they gave him for today, with a different doctor because his doctor is out of town, it turns out that he needed an appointment today after all! Only a different kind of appointment. Because the one the insurance company facilitated was a short appointment for a focused problem management. Now, he needs a full visit to get surgical clearance. Again. And my mom told them they would see him when she could bring him in (in re: time of appt; they were definitely going to see him today). And I did not volunteer to rearrange anything so I could help and she didn't ask me to. Kudos to her. Will not get into these happy fun time dynamics at this juncture. Wouldn't be prudent.
This is making the atmosphere around here Super Happy Fun Time!
Now, it is possible the primary put info into a computer system somewhere that ate it. We have already had to deal with that with the stupid electronic prescription situation. Rants about things that are supposed to fix problems creating more problems saved for another day. Ultimately, doesn't frakking matter, because my father has to get dressed, physically move through the house, out of the house, into a car, out of a car, into and around a medical office. All while being in severe pain and dragging one leg behind him using a walker.
Sadly, my mom does not handle these things well and she is really losing it. But she is going and doing this stuff. While starting to really chew out people. Over which I am torn, because people don't react well to chewing. Otoh, wtf? How long and how much are you supposed to go through and be "nice" about it? At what point do you get to not only say that this is unacceptable, but get a response to it that is a constructive, active response, not just one of those pre-printed style customer service speeches? Ok, just talk 'em down off the ledge! 'Cuz, like, you didn't put 'em on the ledge. So, yeah. I'm aware that there's a point at which raging at people is counterproductive, but if you don't get any tangible response, preferably one that assists with whatever situation, unless you rage at people, what are you supposed to do?
How in seven hells did the system get this broken? No one is trying to cause problems, no one is being deliberately obstructive, everyone is sincerely trying to do their job and it is a complete and utter gorram mess.
Of course, after I called the insurance company earlier this week and they called the doctor's group and got him an appointment for managing the pain and disability, which they gave him for today, with a different doctor because his doctor is out of town, it turns out that he needed an appointment today after all! Only a different kind of appointment. Because the one the insurance company facilitated was a short appointment for a focused problem management. Now, he needs a full visit to get surgical clearance. Again. And my mom told them they would see him when she could bring him in (in re: time of appt; they were definitely going to see him today). And I did not volunteer to rearrange anything so I could help and she didn't ask me to. Kudos to her. Will not get into these happy fun time dynamics at this juncture. Wouldn't be prudent.
This is making the atmosphere around here Super Happy Fun Time!
Now, it is possible the primary put info into a computer system somewhere that ate it. We have already had to deal with that with the stupid electronic prescription situation. Rants about things that are supposed to fix problems creating more problems saved for another day. Ultimately, doesn't frakking matter, because my father has to get dressed, physically move through the house, out of the house, into a car, out of a car, into and around a medical office. All while being in severe pain and dragging one leg behind him using a walker.
Sadly, my mom does not handle these things well and she is really losing it. But she is going and doing this stuff. While starting to really chew out people. Over which I am torn, because people don't react well to chewing. Otoh, wtf? How long and how much are you supposed to go through and be "nice" about it? At what point do you get to not only say that this is unacceptable, but get a response to it that is a constructive, active response, not just one of those pre-printed style customer service speeches? Ok, just talk 'em down off the ledge! 'Cuz, like, you didn't put 'em on the ledge. So, yeah. I'm aware that there's a point at which raging at people is counterproductive, but if you don't get any tangible response, preferably one that assists with whatever situation, unless you rage at people, what are you supposed to do?
How in seven hells did the system get this broken? No one is trying to cause problems, no one is being deliberately obstructive, everyone is sincerely trying to do their job and it is a complete and utter gorram mess.
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